Emergency Plumbing in Putney

Published London guides put a weekday daytime call-out at roughly £80 to £150 including the first hour, a weekday evening at £120 to £200 and a night call at £150 to £250. Bank holidays run from £180 to £280, with hourly rates after the first hour. Those are published ranges rather than our quote. The partner company confirms its price in writing before it starts.

No, and we would be wary of anyone who promises an exact time at 2am. What we do is match your job to the partner company that can reach SW15 soonest and suits the fault, then text you its name before it sets off. The partner will give you its own estimate when it rings. If you have not heard anything, ring the same number and we chase it.

In most Putney houses it is under the kitchen sink or near the front door, and in a converted flat it may be in a shared cupboard or the hall. Turn it clockwise until it stops, then open the cold taps to drain the pipes. If it will not turn, do not force it, because an old stopcock can snap. Tell us, and the partner can fit a new one, which published London ranges put at £150 to £300.

It depends where the pipe fails. A pipe serving only the flat above is that leaseholder's responsibility, while a communal stack or supply main usually falls to the freeholder or managing agent. The partner company can usually tell you which it is once it has traced the water. Photograph everything, tell the managing agent in writing, and keep the partner's written findings.

It is if someone vulnerable is in the house or the weather is freezing, and it can usually wait until morning if not. Check the pressure gauge, look for a fault code and note whether the radiators or the hot taps are affected. Out-of-hours boiler repair is published at roughly £120 to £350 depending on the hour. We will help you decide whether to wait, and our boiler repair page covers the costs.

Yes. The usual first step is to isolate and cap the damaged section so the water stays off and the property can be dried out. Published London figures put this at £100 to £200. A proper repair is then quoted separately, so you are not paying for permanent work at night rates when it could be done at a calmer time. See burst pipe repair for what the repair involves.

Ring the National Gas Emergency number, 0800 111 999, straight away. Open doors and windows, do not use light switches or naked flames, and leave the property if the smell is strong. We are not a gas emergency service, so make that call first. Once the network has made things safe, we can arrange the repair through a partner company.

The line is answered every hour of every day, bank holidays included. Partner availability on a day like Christmas is thinner, so we ask a few questions to work out what genuinely cannot wait. The partner company's published bank holiday range sits around £180 to £280, and its written quote tells you the actual figure before work begins.

Yes. We take calls from Putney, West Putney, Putney Heath, Roehampton, Barnes and East Sheen. Barnes and East Sheen are in Richmond upon Thames rather than Wandsworth, which can change who you contact about a pavement stopcock or a sewer problem. The Barnes and Roehampton pages go into the local detail, including who looks after each street.

An independently owned local plumbing company does the work. It quotes in writing, invoices you and takes payment directly, and we handle no payments at all. We answer the phone, pick the partner, text you its name and stay on the line if something goes wrong afterwards. Our How We Work page sets out the whole arrangement.

For a night, yes, provided it is made safe and watertight. A capped pipe or a clamped joint stops the damage and buys you time, but it is not a finished repair. The partner company should tell you plainly what it has done, what remains and roughly what the permanent fix involves, so that you can book it for daytime. That honest handover is part of the job.

Plumbing and plaster are separate jobs. The partner stops the leak and repairs the pipe, but a wet ceiling may need to dry for days before it is decorated. Photograph the damage, keep any receipts and tell your landlord or managing agent in writing. Open a window if you can, and do not switch on lights fed through a wet ceiling.